Defending Your Certified Nursing Assistant Credentials in Arizona

The Lento Law Firm Can Help Protect Your CNA certification in Arizona

As a Certified Nursing Assistant (CNA) or Licensed Nursing Assistant (LNA) in Arizona, there are few things more disheartening than facing unfounded allegations of misconduct and the potential jeopardy of your hard-earned Arizona CNA certification. You find yourself at the beginning of a promising and fulfilling career dedicated to helping others, having poured countless hours of hard work, compassion, and dedication into reaching this point. However, the unfortunate reality is that all your efforts and accomplishments could be undermined by a single complaint, casting a shadow of doubt and uncertainty over your future.

It sounds harsh, but it's true. The Arizona State Board of Nursing regulates the licensure and certification of all nursing professions in the state, including CNAs. In the event of a complaint filed against you, the Board has a duty to investigate the matter and take appropriate disciplinary measures to ensure the safety and well-being of the public. As a CNA or LNA, your license is your professional lifeline, opening doors to employment opportunities in various healthcare settings such as hospitals, physicians' offices, and nursing homes. Without that certification or license, your career could come to an abrupt halt. Even if you move to another state to seek new certification, the record of your discipline is reported to Nursys, a national nursing database, which can impact your ability to be certified in other states.

The Lento Law Firm: A Lifeline for Your CNA Career

Despite the severity of the situation, a complaint does not automatically mean the end of your career. Enlisting the services of a seasoned professional license defense attorney at the first sign of trouble can significantly improve your chances of successfully resolving the complaint and retaining your license. The Lento Law Firm's Professional License Defense Team have a wealth of experience assisting CNAs across the nation facing license disciplinary proceedings. With their comprehensive understanding of the Board's operations and their adept negotiation skills, they are well-positioned to strive for the best possible outcome for your case. To schedule a consultation, contact the Lento Law Firm today at 888-535-3686.

State Regulation of Nursing Assistants in Arizona

The State of Arizona recognizes two levels of nursing assistants: Certified Nursing Assistants (CNAs) and Licensed Nursing Assistants (LNAs). Both are supervised by the Arizona Board of Nursing, along with other professional nurses. While CNAs and LNAs have similar roles in patient care, LNAs have gone through more rigorous checks and have an additional level of licensure from the Arizona Board of Nursing. The Board is tasked with ensuring that both CNAs and LNAs meet the necessary practice standards and are equipped with the skills required for safe and efficient patient care.

To pursue a career as a Certified Nursing Assistant (CNA) in Arizona, individuals are required to hold a high school diploma or equivalent. They then enroll in a state-approved training program, which offers a comprehensive curriculum encompassing both classroom learning and hands-on clinical training. This program equips aspiring CNAs with the necessary knowledge and skills to provide quality care to patients. Upon successful completion of the training program, candidates must pass the Arizona Nursing Assistant Exam. The exam consists of a written test assessing theoretical understanding and a practical skills evaluation, testing the ability to apply knowledge in real-world scenarios. Achieving a passing score on both components is essential to obtain a CNA Endorsement from the state. Being formally recognized as a “Registered CNA,” individuals can confidently embark on their professional journey in the healthcare field, delivering compassionate and competent care to those in need.

Becoming an LNA requires additional steps beyond those required for CNA certification. After passing the exam to qualify as a CNA, an individual can apply to become an LNA. This involves undergoing a background check and submitting proof of legal residency.

Every two years, both CNAs and LNAs need to renew their certification or license. This generally involves demonstrating ongoing competence through work experience and continuing education.

The Nurse Practice Act (Title 32, Chapter 15) of the Arizona Revised Statutes) dictates the standards by which CNAs, LNAs, and other nursing professionals must operate, along with the rules of procedure by which the Arizona Board of Nursing handles any disciplinary actions or complaints against these professionals. The Board has the power to conduct investigations into allegations of misconduct and can take disciplinary action if required. This could range from issuing a warning to suspending or revoking a CNA's certification or an LNA's license.

Threats to Your CNA Certification in Arizona

Arizona nurses are expected to uphold the stringent ethical and professional standards outlined in the Nurse Practice Act. Violations of these regulations or serious breaches of public trust typically result in license-threatening allegations. Examples of offenses that could result in the loss of certification or licensure include, but are not limited to:

  • Sexual Misconduct: Inappropriate sexual behavior or consensual romantic relationships with patients can lead to the loss of CNA credentials due to the ethical breach and violation of nurse-patient trust.
  • Drug Mismanagement or Misuse: Deviations from drug administration rules, such as unauthorized or fraudulent prescriptions, diversion of patients' medications, drug misuse, or poor inventory management, can result in disciplinary actions.
  • Substance Abuse: Evidence of substance abuse can lead to the loss of your certification due to the expectation of clear-headed, sound judgment in practice.
  • Patient Abuse or Neglect: Any form of patient mistreatment or endangerment can jeopardize your license or certification.
  • Fraud: Deceptive practices like falsifying patient records, misrepresenting qualifications, or submitting inflated bills to insurers can result in the loss of your CNA credentials.
  • Criminal Convictions: Felonies or other crimes reflecting moral turpitude can disqualify you from practicing as a CNA in Arizona. Failure to self-report a criminal conviction to the Board could also lead to disciplinary action, even if the crime itself would not have resulted in discipline.

Lesser Disciplinary Actions

While any misconduct allegation could potentially lead to having your CNA credentials revoked, the Board often opts for less severe disciplinary actions depending on the specifics of the alleged offense and the supporting evidence. Possible sanctions include:

  • Probation or Practice Restrictions: The Board may limit certain activities or place you under supervision.
  • Fines: The Board may impose a monetary penalty of $1000 per violation of the Nurse Practice Act.
  • Continuing Education: The Board may require you to complete additional training or continuing education courses as part of your probation requirements.
  • Reprimand/Letter of Concern: For minor offenses, the Board may issue a formal warning, which may or may not appear on your professional record and doesn't restrict your ability to practice.

Impact of Disciplinary Action on Your Career

As a CNA in Arizona, even minor disciplinary actions can adversely affect your career. Not only are disciplinary actions reported to Nursys, but state law also requires the Board to publish a quarterly list of disciplinary actions taken against nurses and CNAs. Potential employers may conduct a state license search or consult the Nursys database for any disciplinary actions on your license, which could influence their hiring decision. The best way to avoid this consequence is to prevent an outcome that results in official disciplinary actions. Our Professional License Defense Team can often negotiate for a resolution that helps maintain a clean, professional record.

Alternative to Discipline (ATD) Programs for CNAs in Arizona

If your alleged misconduct as a CNA stems from a separate problem, such as drug addiction, mental health issues, or a medical condition, the Board offers an extensive Alternative-to-Discipline (ATD) program that may help you remain in practice. These ATDs offer nurses and CNAs who may be struggling with substance abuse or mental health issues a pathway to recovery without facing disciplinary action. These programs are designed to encourage those affected to seek help while also ensuring public safety. Participants may be required to undergo treatment, counseling, regular drug testing, and work restrictions or supervision. Successful completion of the program can result in no formal disciplinary action being taken and allows nurses and CNAs to continue their practice while maintaining their health and well-being. It's important to note that participation is typically voluntary and confidential, fostering a supportive environment for recovery.

Areas We Serve in Arizona

The healthcare industry forms a very large part of the Arizona economy, in part because it's one of the most popular retirement destinations in the county. As such, demand runs consistently high for nurses and nursing assistants statewide. The Professional License Defense Team of the Lento Law Firm represents CNAs, nurses, and other licensed professionals across the entire state of Arizona who are dealing with issues with license and credential defense. Although we can help CNAs in every town and municipality in Arizona, a majority of our clients are naturally concentrated in the state's major population centers. These include, but are not limited to, the following:

Phoenix/Valley of the Sun

Phoenix, the capital city of Arizona, is a vibrant and bustling metropolis that beckons with its warm climate and abundant sunshine all year round. With a population of approximately 1.6 million, Phoenix is not only the largest city in the state but also serves as the cultural and economic heart of the sprawling metropolis that surrounds it, commonly known as the Valley of the Sun. This metropolitan area is home to a combined 5 million residents, which accounts for more than two-thirds of the entire state's population. Immersed in a rich cultural history, Phoenix seamlessly blends Native American influences with the traditions of the Old West and a modern cosmopolitan flair. Major healthcare providers in this area include HonorHealth, Banner Health, Dignity Health, and the Mayo Clinic, all of which offer abundant employment opportunities for CNAs.


Tucson, AZ, is a vibrant city of 544,000 nestled in the heart of the Sonoran Desert. Known for its stunning sunsets and towering saguaro cacti, Tucson offers an unparalleled blend of natural beauty and urban convenience, along with a rich cultural heritage that includes Native American, Spanish, Mexican, and pioneer influences. The city is also home to the University of Arizona, making it a hub for education, research, and astronomy. Outdoor enthusiasts can enjoy hiking, biking, and bird-watching in the surrounding mountains and desert landscapes. Major healthcare systems in this area include Carondelet Health Network, Tucson Medical Center (TMC Health), and Northwest Hearlthcare.


Located at the foothills of the Superstition Mountains, Mesa is the third largest city in Arizona, with approximately 512,000 residents. Tourists frequently flock to Mesa to enjoy the city's iconic golf courses, award-winning wineries, and other cultural and historic sites. Major healthcare systems serving this area include Dignity Health, Dignity Health, and East Valley Hospital.


Home to more than 280,000, Chandler, AZ, is a thriving city located in the southeast part of the Valley of the Sun. Known for its sunny weather and vibrant community, Chandler offers a high quality of life with excellent schools, ample recreational opportunities, and a strong economy bolstered by tech industry giants. Primary healthcare organizations in the area include Dignity Health and Dignity Health.


Flagstaff, AZ, is a charming city of 78,000 located in the high country mountains of Northern Arizona. Known for its abundant outdoor activities and scenic beauty, Flagstaff is surrounded by forests, mountain ranges, and iconic landmarks such as the Grand Canyon. Its historical downtown is replete with Victorian architecture and Route 66 nostalgia. The city is also home to Northern Arizona University and the Lowell Observatory, where Pluto was discovered. Northern Arizona Healthcare is the primary healthcare system in this area, administering Flagstaff Medical Center and numerous outpatient and specialty facilities across Flagstaff and the Verde Valley Region.


Home to just under 100,000, Yuma, AZ, is a captivating city situated in the southwestern corner of Arizona near the borders of California and Mexico. Known for its sunny weather, Yuma holds the Guinness World Record for being World's Sunniest Place. The city's unique desert landscape is intersected by the mighty Colorado River, providing numerous outdoor recreational activities. Healthcare employment opportunities in Yuma include Community Partners Integrated Healthcare and Yuma Regional Healthcare Center.

The Disciplinary Process for CNAs in Arizona

The Arizona State Board of Nursing follows a standard process to investigate and impose disciplinary actions on licensees and credentialed CNAs as it deems necessary. If you're a CNA in Arizona facing allegations of misconduct, the disciplinary process typically unfolds as follows:

Initiation of Complaint

The disciplinary process commences when a complaint against you is lodged with the Board. Anyone can file a complaint, but for CNAs, most accusations primarily stem from patients, their relatives, co-workers, other healthcare providers, or anyone suspecting a breach of nursing standards. Upon receipt and processing of the complaint by the Board, an official notification will be sent to you, and you'll be asked to respond to the complaint in writing.

Investigation Phase

Next, the Board will appoint an investigator to gather relevant information and seek evidence to support the complaint. This phase often involves interviewing the complainant and any witnesses, subpoenaing documents, and other fact-finding efforts. Should the investigator fail to find substantial evidence, the Board may decide to dismiss the case. However, if sufficient evidence is unearthed, the case progresses.

Board Review

When the investigation concludes, the Board will convene in a public meeting to review the evidence gathered by the investigator. You are permitted to attend this meeting (and so is the complainant), but you're not required to do so. The Board will then make a motion as to the appropriate actions to take against you based on a preponderance of the evidence. The actions may fall into one of four categories:

  • Dismissal--the Board determines there's not enough evidence to affirm you violated the Nurse Practice Act.
  • Non-disciplinary action--this is typically expressed as a “Letter of Concern” stating your actions were questionable but not sufficient to warrant discipline.
  • Disciplinary action--this can be anything from fines or probation to revoking your credentials.
  • Administrative violation--this is a non-reportable fine simply for failing to renew your certification on a timely basis.

Consent Agreement

At this point in the process, you have the option of accepting the Board's disciplinary recommendations or requesting a hearing to contest them. If you don't wish to contest, you will sign a Consent Agreement stating that you are submitting to the recommendations of the Board. (The Lento Law Firm Professional License Defense Team may also be able to negotiate favorable terms at this stage, such as a path to reinstatement of your credentials.)

Administrative Hearing

If you wish to challenge the Board's determination and present evidence to exonerate yourself, you have the right to an Administrative Hearing, which will take place before an Administrative Law Judge (ALJ). Since this is a formal legal proceeding, it's highly recommended that you have legal representation at this hearing. After the evidence has been presented, the ALJ will issue “Findings of Fact, Conclusions of Law and Order” to the Board. The Board reviews the findings and takes a final vote on recommended disciplinary actions.

Rehearing/Judicial Review

If you disagree with the final determination of the Board, you have the right to file a motion for a rehearing within 30 days (the equivalent of an appeal). The Executive Director will review the case for any errors that steered the ruling against you and make a final determination whether to uphold or reject the decision.

Throughout this disciplinary process, there are numerous opportunities for a skilled license defense attorney to negotiate a favorable resolution, potentially avoiding a formal hearing altogether. The Professional License Defense Team at the Lento Law Firm excels in such negotiations, frequently helping clients settle complaints before they escalate to the later stages.

Multi-State Certification and Disciplinary Actions

While Arizona participates in the Enhanced Nurse Licensure Compact (eNLC), enabling nurses to hold multi-state licenses, CNAs are not included in this compact. If you wish to work as a CNA in other states, you must generally gain separate certifications from each state in which you wish to work. If you do so, it's important to note that disciplinary measures taken against you in one state can affect your CNA certification in another. For example, if you apply for CNA credentials in Arizona after having been disciplined in another state, the Arizona Board of Nursing can access Nursys, a nationwide reporting database for nurse licensure and disciplinary actions, to see whether any other state has issued discipline against you. Likewise, any disciplinary actions taken against you by the Arizona Board of Nursing will also be reported to Nursys, which can impact your chances of getting certified in other states and may even hurt your existing credentials in multiple states.

Given the intricacies of navigating disciplinary actions across various states, enlisting the services of a professional license defense firm with nationwide reach is highly advantageous if you work in more than one state. Our Professional License Defense Team offer defense services for can certifications across the United States and can guide you through potential actions against your license in multiple jurisdictions. The Lento Law Firm can assist in resolving complaints before they show up on Nursys.

How the Lento Law Firm Can Assist in Protecting Your CNA Certification

If you are a CNA accused of wrongdoing in Arizona, there's no presumption of innocence. The Board's primary responsibility is ensuring public safety, and they have the power to impose disciplinary measures based merely on the preponderance of evidence. Therefore, attempting to resolve a complaint without experienced legal representation will typically put you at a disadvantage and increase the odds that harmful actions will be taken against your credentials.

The Professional License Defense Team at the Lento Law Firm can significantly enhance your chances of retaining your CNA certification while also minimizing any other career penalties. We evaluate the facts and evidence, assess the complaint's strength against you, assist in compiling evidence, coordinate witnesses if necessary, and negotiate the most favorable resolution terms with the Board. In many instances, we can help resolve the complaint before it escalates to a formal hearing. However, should it proceed to a hearing, we know how to convincingly present your case for the best possible outcome.

Trustworthy Professional License Attorney for Arizona CNAs

If you're an Arizona CNA or LNA confronting allegations of misconduct, securing a professional license attorney early in the process greatly improves your chances of a positive outcome. Whether the complaint stems from a misunderstanding, mistake, lapse in judgment, or an unfounded accusation, going through the process alone could endanger your career.

The Lento Law Firm's Professional License Defense Team bring extensive experience to the table, having successfully represented many people in your situation nationwide. Our team will work relentlessly to safeguard both your CNA certification and your career. To discuss your case and explore your options, contact the Lento Law Firm at 888-535-3686 or reach out via our online contact form.


Attorney Joseph D. Lento and the Lento Law Firm are committed to answering your questions about Physician License Defense, Nursing License Defense, Pharmacist License Defense, Psychologist and Psychiatrist License Defense, Dental License Defense, Chiropractic License Defense, Real Estate License Defense, Professional Counseling License Defense, and Other Professional Licenses law issues nationwide.
The Lento Law Firm will gladly discuss your case with you at your convenience. Contact us today to schedule an appointment.

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