Your license isn't just a piece of paper—it's your passion, your career, and everything you've worked for. So when it's under fire, it feels like the ground's been ripped out from under you. But here's the thing: it's not the end of the world. Far from it. Here's what you need to know about protecting your professional future.
The Lento Law Firm fights to protect therapists' licenses in Wisconsin and nationwide. We help you understand the full scope of the charges, defend your actions, and protect your license when life's complexities spill over into your practice. We always have your back. Call us at 888.535.3686 or fill out our confidential consultation form.
Who's Calling the Shots?
The Wisconsin Department of Safety and Professional Services (DSPS) oversees mental health professionals, including licensed professional counselors (LPCs) and marriage and family therapists (MFTs).
Whether you're practicing in Milwaukee, Madison, Green Bay, or anywhere else in Wisconsin, these are the authorities holding the whistle on your license. They investigate complaints, enforce rules, and decide whether you stay in the game.
What Can Get You in Trouble?
There are plenty of ways things can go south. Here are some examples:
- Unprofessional Conduct: We get it—every therapist faces moments of stress, doubt, or miscommunication with clients. But those missteps—whether a boundary issue, a slip-up with confidentiality, or a moment of unprofessional behavior—can put your career at risk. It's easy to get caught up in the pressures of the job, but a small mistake can escalate.
- Substance Abuse: Addiction doesn't discriminate. Even the most dedicated, caring professionals can fall victim to substances—whether it's alcohol or drugs. But if substance abuse is affecting your work with clients, it could lead to an investigation into your license. You've spent your life helping others, and we understand how hard it is to ask for help. If you find yourself in this situation, we'll stand by your side to make sure your road to recovery doesn't cost you your livelihood.
- Fraud: What starts as a tiny misstep can snowball into serious fraud charges that jeopardize your career.
- Client Complaints: Client complaints are part of the job—but they can still hurt. Sometimes, clients misunderstand your approach, misinterpret your boundaries, or feel that something is off. You might feel blindsided or frustrated, but these complaints need to be addressed.
- Sloppy Records: We know that in the rush of your day-to-day work, it's easy to fall behind on documentation. Life happens, and sometimes, your focus is on helping your clients, not paperwork. But if your records aren't in line with legal requirements, they can be used against you. Don't worry—we'll help you organize, clarify, and ensure that your records are compliant, helping you avoid penalties or loss of your license due to an honest mistake.
- Criminal Charges: Personal issues don't have to derail your career. Criminal charges, even old ones or unrelated to your practice, can feel like a burden. But one misstep shouldn't cost you everything you've built.
- Boundary Crossings: The therapist-client relationship is built on trust and professionalism, and it's easy to misstep when you're deeply invested in your clients' healing. But even minor boundary issues—whether they're emotional, physical, or financial—can create serious legal consequences.
Big or small, any complaint can throw your world into chaos if you don't act fast.
What Happens Next?
So, someone filed a complaint. What's next?
- Step 1: The Complaint
- The Department of Safety and Professional Services (DSPS) and its sub-agencies take control once a complaint is filed.
- Step 2: You're Notified
- If DSPS decides to proceed, you'll get formal notice.
- Step 3: The Investigation
- Here's where the allegations get fleshed out.
- They'll talk to anyone with a connection—clients, coworkers, even a bystander who might know something.
- They'll look through your records, your billing, and your communications.
- If that's not enough, they can subpoena more documents or information.
- Step 4: The Legal Action Stage
- After the investigation concludes, some complaints get tossed out. But, if that doesn't happen, brace yourself for the legal action stage, where compliance attorneys review the case. Cases at this stage can be resolved through various methods, including stipulated agreements, informal settlement conferences, or administrative warnings.
- Step 5: The Hearing
- This step becomes necessary when no resolution is reached during the Legal Action Stage. Here, an attorney presents the State's case before an administrative law judge in a formal setting. The judge is responsible for preparing a proposed decision, which includes findings of fact, conclusions of law, and an official order.
If these steps sound daunting, that's because they are—but with the right support, you can navigate this minefield and come out on the other side with your career intact.
Your Rights: Due Process in Action
The good news: you're not powerless. Wisconsin's system gives you key rights:
- Know the Charges: Here it comes. The accusations. You'll be told exactly what's being thrown at you—each charge, each claim, each blemish on your record. It might hit like a gut punch, but knowing the charges is the first step in taking control. Now you know what's at stake, and it's time to prepare for the battle ahead.
- Tell Your Side: You've got a story to tell, and this is your moment. The evidence? The documents? The witnesses? You can bring it all to the table. This is your chance to set the record straight, to show the other side of the story. Whether it's records, testimony, or facts no one's considered, it's your right to challenge what's been said and stand up for yourself. You've worked hard for your career—now it's time to protect it.
- Fight in Court: When the investigation turns into a full-blown hearing, you'll get the chance to argue your case, present your defense, and go toe-to-toe with your accusers. Formal hearings can feel like a courtroom drama, but with the right strategy, they're your opportunity to break down the case and challenge every claim.
- Appeal: If the decision doesn't go your way, the fight isn't over. You've got the right to appeal—to take your case up the chain and ask for a second shot.
These protections matter, but here's the truth: This isn't a game of chance—it's about giving yourself the best shot at success, and that means having the right team in your corner.
The Fallout: What's at Stake?
If the judge rules against you, the impact can be devastating:
- Training Mandates: These are required when there's a need to address specific aspects of your practice. Keep in mind that they can be noted on your record as part of the process of fulfilling the requirements. These are most commonly given at the legal action stage before the case goes to the judge.
- Reprimands: This is more than a slap on the wrist—it's a stain on your record.
- Limitations on Your License: Now, your license comes with strings attached—whether it's restrictions on what you can do or supervision.
- Suspension: When your license is suspended, you're left in limbo, with no access to the very thing that defines you. Time to think, time to reflect—but no time to make a living or help the patients who need you.
- Revocation: This is where your career gets pulled from under you—permanently. It's a devastating blow that doesn't just cost you your livelihood; it's the death knell for your reputation as a professional. Once revoked, getting back to the field is all but impossible.
To make matters worse, all these disciplinary actions are public. That means anyone with a quick search can see what's been done to your record. It's not just a matter of losing your job—it's about facing long-term damage to your reputation, one that could follow you for the rest of your career.
License Suspended or Revoked? Here's What to Do Next
A license suspension or revocation can feel like the end of the line, but it's not. Here's how we can help you turn the page:
- Petition Drafting: We'll craft a compelling reinstatement petition backed by solid evidence to support your case.
- Document Management: We'll make sure all paperwork is in order, making the process as smooth as possible.
- Representation: Our team will present your case to the licensing board.
- Meeting Reinstatement Requirements: Whether it's additional training or other conditions, we'll guide you through fulfilling everything needed to regain your license.
Don't let a setback define your career—let us help you get back on track.
Your License. Our Battle. The Lento Law Firm
When your career's on the line, you need a team that knows the playbook. Here's how we help:
- We Jump in Early: From the moment you contact us, we're on it. The Lento Law Firm Professional License Defense Team helps craft a strong, strategic response to shut down problems before they escalate.
- We Dig Deep: Our attorneys know how to gather evidence, review records, and build your case. We'll ensure your side of the story is heard loud and clear. No cookie-cutter defenses here. We'll craft a plan that fits your case.
- We Go to Bat for You: If there's a hearing, we'll be in your corner. From cross-examining witnesses to challenging the board's evidence, we'll fight to protect your license.
- We Negotiate Smart Resolutions: Sometimes, it's best to settle. We'll negotiate terms that protect your career and meet the board's demands without wrecking your future.
- We Don't Give Up: If you've already faced discipline, we'll help you appeal the decision and push for a better outcome.
We know Wisconsin law and how to navigate the DSPS and MPSW Board.
Don't Wait—Call the Lento Law Firm Today
If you're a mental health counselor or therapist in Wisconsin, let the Lento Law Firm be your ally. We have extensive experience in defending professionals like you across Wisconsin, from Milwaukee to Madison and Green Bay to Kenosha.
Reach out today at 888.535.3686 or fill out our confidential consultation form to get started. Don't face this battle alone. Let us help you to craft a strong defense and work toward the best possible result.
